Under OUG no. 34/2014 on consumer rights in distance contracts, you have the right to withdraw from the contract within 14 calendar days of receiving the product, without having to justify your decision.

You may inform us of your withdrawal decision by an unambiguous statement, at [Email contact/DPO FlexPayz]. We will confirm receipt of the request.

We refund all amounts received, including standard delivery costs, within 14 days at most from the date we are informed of your withdrawal decision, using the same payment method used for the order, unless you have agreed otherwise.

[TO VERIFY BEFORE PUBLISHING] FlexPayz products are size-adjusted/verified at the school reception. Depending on exactly how that adjustment happens (made/personalized to the child's individual specifications, versus simply choosing from a pre-existing standard size range), the product could fall under the withdrawal-right exception in Art. 16(c) of OUG 34/2014 (goods made to the consumer's specifications or clearly personalized). This qualification must be confirmed by legal counsel before this page is published — no exclusion is assumed without that confirmation.

If the received product is not conform (defective, different from what was ordered), the statutory conformity guarantee applies — see Legal guarantee — separately from the withdrawal right above.