All FlexPayz products carry the 2-year statutory legal guarantee of conformity provided by OUG no. 140/2021 on certain aspects of contracts for the sale of goods (transposing Directive (EU) 2019/771). This guarantee is a legal right, distinct from any commercial warranty, and is not an additional commercial promise on our part.

If the product is not conform at delivery (does not match the description, does not have the usual qualities expected for that type of product, or is not fit for its stated purpose), you are entitled, in the order provided by law, to: repair, replacement, a price reduction, or termination of the contract.

Write to [Email contact/DPO FlexPayz], describing the non-conformity found. We will respond with the next steps.

Some FlexPayz products are passive variants, based on passive NFC technology — no GPS, no battery, no charging required — for which no claim related to active features (e.g. GPS location, battery life) applies. This note applies only to passive variants confirmed as such on the product's own page; other FlexPayz products may be active variants with different specifications, shown separately on each product's page. We do not extend any "no GPS/no battery" claim to a product whose own page does not explicitly confirm the passive variant.